MAI, L. Using Genre-based Approach to Teach Business Email Writing in a Vietnamese University: Making Complaints. Journal of Contemporary Educational Policies and Practices, [S. l.], v. 9, n. 1, p. 46–60, 2025. DOI: 10.52296/vje.2025.554. Disponível em: https://jcepp.org/index.php/journal/article/view/554. Acesso em: 29 jan. 2026.